Meta’s WhatsApp has until July to show that a privacy policy update introduced in January complies with EU consumer law, the European Commission said on Wednesday, in a case prompted by complaints from consumer bodies across Europe.
The European Consumer Organisation and the European Network of consumer authorities said WhatsApp had not explained the changes in plain and intelligible language in breach of EU consumer law.
National enforcers have the power to impose sanctions on companies found breaching consumer laws.
The Consumer Protection Cooperation Network, which is made up of national consumer watchdogs and backed by the EU executive, sent a letter to WhatsApp in January asking for clarifications on its updated privacy policy.
The regulators said a March reply from the company did not convince them, prompting them to send a second letter on Wednesday.
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