The Competition and Markets Authority (CMA) has launched a program of work to investigate reports of businesses failing to respect cancellation rights during the Coronavirus (COVID-19) pandemic.
Through its COVID-19 Taskforce, which monitors market developments and identifies the big problems facing consumers, the CMA has seen increasing numbers of complaints in relation to cancellations and refunds.
These now account for 4 out of 5 complaints being received into the Taskforce, and so far include concerns about businesses refusing refunds or firms pressuring people to accept vouchers for holiday accommodation, which can only be used during a more expensive period.
Based on the complaints received, the CMA has identified 3 sectors of particular concern:
1. weddings and private events
2. holiday accommodation
3. nurseries and childcare providers
It will tackle these areas as a priority and then move on to examine other sectors, based on the information received by the taskforce.
Full Content: Gov UK
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