The head of Profeco, Mexico’s consumer protection watchdog, has promised to sue Ticketmaster following a ticketing snafu in the country’s capital, reports The New York Times.
On the weekend of December 9th, Puerto Rican reggaeton star Bad Bunny was scheduled to play two soldout shows in Mexico City’s Estadio Azteca, the largest stadium in Latin America. The Friday night date saw thousands of fans denied entry to the venue after they were told by Estadio Azteca staff the tickets they bought directly from Ticketmaster were fake.
Read more: Ticketmaster In Mexico Crosshairs Now Too
Profeco accused the company of overselling tickets. According to the agency, more than 1,600 ticket holders were denied entry on the first night, and another 110 on the following evening. “Ticketmaster claimed they were counterfeit, but they were all issued by them,” Profeco head Ricardo Sheffield told local news outlets.
Ticketmaster has agreed to refund all affected fans the full price of their ticket, plus a 20 percent compensation fee. Profeco is preparing to file a class-action lawsuit against the company. Ticketmaster Mexico could also be fined up to 10 percent of its total sales in 2021. “As we are a fiscal authority, if they don’t want to pay of their own will, we will seize their accounts then, and they will pay because they have to,” Sheffield said.
