Italy’s competition watchdog has opened inquiries into Italian utility Iren, Spain’s Iberdrola and German’s E.ON over alleged electricity and gas contract issues with their customers, it said on Wednesday.
The authority accused Iren and fellow Italian utility Dolomiti of allegedly making unlawful unilateral changes in the electricity supply price, it said in its statement.
Iren said in response that its actions were in line with rules and it was committed to protecting its customers struggling with rising energy prices.
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International energy companies Iberdrola and E.ON have also been challenged over the way they communicated with customers in Italy who were having difficulties paying their bills but were then offered new contractson worse terms.
Iberdrola said that given the current volatility in energy prices it was acting in its customers’ best interest when it proposed to terminate electricity and gas supply contracts of clients in Italy “who can find, in other agents, solutions more adapted to their needs, including the regulated tariff”.
