US: Senators question Amazon’s product search process

Lawmakers want to know how Amazon determines which products receive its “Amazon’s Choice” badge.

In a letter to Amazon CEO Jeff Bezos, New Jersey Sen. Bob Menendez and Connecticut Sen. Richard Blumenthal expressed concern that the eCommerce giant could be leading consumers into buying “inferior” products.

Their comments come after a recent report showed the company often places the badge on defective or poor quality items.

“The badge may be misleading consumers into thinking the products that receive this distinction are the best available products, when in fact some of these products are of an inferior quality,” the senators said, according to CNBC.

Launched in 2015, Amazon’s Choice is a recommendation program that selects what the company describes as “highly rated, well-priced” products. But the senators want a “detailed explanation” on the selection process to find out how products actually qualify for the badge, including the algorithm used and whether employees review each item. In addition, they are requesting that Amazon reveal how they verify user reviews, and if any financial compensation is involved in the process.

In an emailed statement to CNBC, an Amazon spokesperson explained that the company “invests significant resources to protect the integrity of reviews in our store” and has “clear participation guidelines for both reviewers and selling partners” that could result in suspensions and legal action if they are not followed.

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